Shipping policy

Thank you for shopping with Furnova. We are committed to delivering your furniture safely and efficiently. Please review our shipping policy below to understand how we process and deliver orders.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
  • Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Locations

Furnova currently ships to addresses within the United States.

At this time, we do not offer international shipping.

Estimated Delivery Times

Estimated delivery times vary depending on the product and your location.

  • Standard Shipping: 3–10 business days
  • Large or oversized furniture: 7–15 business days

Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order.

From time to time, Furnova may offer Free Shipping promotions on eligible products or qualifying orders.

Order Tracking

After your order has been shipped, you will receive an email containing your tracking number and delivery details.

If you do not receive tracking information within a reasonable time, please contact us at malachi8778@icloud.com.

Delivery

Please ensure that your shipping address is accurate before completing your purchase.

Furnova is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

For larger furniture items, additional delivery arrangements may be required depending on the carrier.

Damaged or Lost Shipments

If your order arrives damaged, please notify us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

Send your information to malachi8778@icloud.com, and our support team will work with you to resolve the issue as quickly as possible.

If your package appears to be lost during transit, please contact us immediately so we can assist in locating your shipment.

Delays

While we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Carrier service disruptions
  • High seasonal demand
  • Natural disasters
  • Incorrect shipping information

We appreciate your patience and understanding should any unexpected delays occur.

Questions

If you have any questions regarding our Shipping Policy or your order, please contact us:

Email: malachi8778@icloud.com

Our customer support team aims to respond within 24–48 business hours.